Garnet Support

Developer: Vlas Laptev. For support and data requests: vlas.developer@icloud.com.

Report an issue

Include your device model, iOS version, Garnet version and build number, app language and reproduction steps. Use fictional records in screenshots. Do not send medical information, recovery codes or active access QR codes.

Restore a diary

Open Settings → Restore a diary and use your saved code or an available iCloud Keychain secret. Check the preview before replacing existing records. The developer does not receive the keys and cannot recover contents without your code or secret. Do not send either to support.

Stop backups, revoke access or delete data

Turning automatic backup off stops new uploads; deleting existing server backups is a separate action. Revoke partner access from the sharing tab. Full deletion is at the bottom of Settings: Account and data → Delete account and all data. A network connection is required for the server portion; wait for completion confirmation.

If you cannot open the app or deletion does not finish, email support. Ownership verification may require an action in the app; email alone does not identify a technical account. Exports and independent recipient copies cannot be erased remotely. See the privacy policy for other retention and deletion limits.

Garnet is an observation diary. Calendar estimates are not intended for diagnosis, treatment or contraception. Consult a doctor before making medical decisions.

Support correspondence and attachments are manually removed from the support mailbox within 90 days after a request is closed, or earlier upon request.

Last updated: 15 October 2026.